Terms & Conditions

Disclaimer 

To get started please have your documents typed and prepared. We do not accept screenshots of verbiage or images. Images must be high quality. Documents can by typed in email, WordPad, notepad, Microsoft word or pdf. Logos must be in png or pdf transparent versions for best results. Please proofread and double check all content prior to submitting. Please keep in mind inspiration photos are great, however, we do not copy other brands. To begin your website, we will send you a checklist to get started, however, please visit other websites and jot down some ideas and have a list of features you want to see on your website. Also, let us know the platform you desire such as Shopify, WordPress, Wix, to name a few. Create a password document. We will need login credentials for your hosting, domain, Instagram (if you are having it integrated) and whatever else you think we will need.

 

Turnaround Times

Turnaround Times Vary.

Revisions are NOT included in turnaround times.

NO REFUNDS/Exchange of services only

Turnarounds Times:
(Flyers & Graphics:)
7-15 Business Days

(Logo Designs:)
5-10 Business Days

(Business Card Designs: )
5- 7 Business Days

(Revisions on any design turnaround time:)
2-3 Business Days or depending on the change.

(Printing Turnaround:)
Printing: 3-7 Business Days
Shipping: 2-4 Business Days

* WEEKENDS AND HOLIDAYS ARE NOT INCLUDED

 

Web Design 

Domain & Web hosting is NOT included in website service. Must be purchased outside of Changing Faces Marketing & Rapport Services.

Websites + Packages:

Deposits only available for business packages.

Deposit is non-refundable.

Static or Blog Website: 2-3 Weeks

Basic E-Commerce Website: 3-6 weeks

Dynamic Full Informational Website: 3-6 weeks

Dynamic E-Commerce Website: 6-8 weeks

 

Payments and Refunds

NO REFUNDS

Exchange on certain services only.

100% payment due prior to beginning any work.

 

Communication

Current Clients – Email Response is 24-48 Hours

During Business Hours and Business Days. Chat Sessions are appointments only. Phone Consultations are 30 minute minimum and only for detailed explanation of business services or walk through.

New Inquiries – Please allow 24 – 72 Hours for detailed response.

Respect is Key!

It is important to maintain a professional and friendly tone during email, phone and chat sessions. There are times we may become frustrated, however, remaining professional is key to solving any issues that may arise. We strive to keep our clients happy and satisfied. If for any reason you are unhappy with your service, please feel free to explain and we will work together to resolve the issue.