POLICIES
REFUND POLICY
We understand the importance of clarity when it comes to our services and timelines. Please review the following terms before proceeding with your payment:
All sales are final. Once payment is made, it is non-refundable and cannot be exchanged for other services.
– Rush Orders: Completed within 24 hours (Revisions within 24 hours after the 1st request).
– Design Services: 7-10 Business Days.
– Resume Services: 7-10 Business Days.
– Content Services: 15-20 Business Days.
– Marketing Services: (Varies).
– Text/Email/Newsletter Content: 15-20 Business Days.
– Photography Services: Reschedules must be arranged 72 hours prior to the scheduled shoot day, or the service will be forfeited. Only 1 reschedule is permitted per client booking.
– Website Design: 3-5 week turnaround, subject to when all information/content is submitted. Turnaround time depends on the type of website design and features. RUSH ORDERS available.
– Copywriting: You are responsible for all copywriting, while Changing Faces Consulting will handle the design. Content writing services are available
– Two revisions are included for the initial concept request. Additional revisions may incur extra fees.
– Revision turnaround times may vary based on the nature of the changes.
– Content will be prepared within 15-20 business days of submission.
– Monthly invoicing starts from the first payment received. Non-refundable due to schedule reservation.
– Payment must be received a week before the last scheduled post to maintain management flow.
– One revision is allotted for the initial concept request. Additional revisions may incur fees.
– Domain & Web hosting not included in website service. Must be purchased separately.
– Website designing begins only after full payment.
– Client responsible for all word copy and content.
– Client has 7-15 days to submit final corrections after website review.
– Project may be placed on hold for unresponsive clients, resulting in voided contract and invoice.
– After site release, any further revisions will incur a fee of $75 per hour.
1. Non-Refundable Deposit: The deposit for the package is non-refundable.
2. Commencement of Services: Photoshoot and Website design will commence only after the full package amount is paid.
3. Contract Voidance: If the client becomes inactive after 90 days of the invoice payment date, the contract agreement is voided.
4. Non-Responsiveness: If the client is non-responsive after 90 days of communication attempts by CFCC via phone/email, the business service contract may be terminated, and services forfeited with no refunds. Reinstatement fees may apply.
5. Forfeiture of Services: If required information is not submitted within 3 months of full payment, the client will forfeit all services and payments.
6. Rescheduling and Extension: One rescheduled date is allowed for a photoshoot. Extended time may be available for additional fees if the CFCC team can accommodate.
7. Late Fee: A $50 late fee applies if the client arrives 15 minutes late for a scheduled photoshoot.
8. Payment Plans: Payment plans are accepted for most services, subject to approval by a CFCC representative. SEZZLE is an option.
9. Material Submission: All required information must be completed on a Changing Faces Service form or Google Drive provided by a CFCC representative. Information submission via text messaging, DMs, or inboxes is not accepted.
10. Client Partnership Failure: Failure to provide requested information or being unresponsive over a 90-day period may result in voiding the project, contract, and invoice with no refunds. Additional fees may apply to restart services.
11. Client Experience: Professional and amicable conduct is expected during all interactions. Any dissatisfaction should be communicated to a team representative for resolution.
12. Contract Voidance After 90 Days: After 90 days of inactivity, the contract is void with no refunds or exchanges.
**CFCC Disclaimer:** CFCC represents Changing Faces Consulting & Co.
Please review these terms carefully before proceeding with your package purchase. If you have any questions or require further clarification, feel free to reach out to a CFCC representative.
We appreciate your understanding and cooperation with these policies. If you have any questions or concerns, please feel free to reach out before proceeding with your payment.