POLICIES

REFUND POLICY

We understand the importance of clarity when it comes to our services and timelines. Please review the following terms before proceeding with your payment:

 All sales are final. Once payment is made, it is non-refundable and cannot be exchanged for other services.


   – Rush Orders: Completed within 24 hours (Revisions within 24 hours after the 1st request).
   – Design Services: 7-10 Business Days.
   – Resume Services: 7-10 Business Days.
   – Content Services: 15-20 Business Days.
   – Marketing Services: (Varies).
   – Text/Email/Newsletter Content: 15-20 Business Days.
   – Photography Services: Reschedules must be arranged 72 hours prior to the scheduled shoot day, or the service will be forfeited. Only 1 reschedule is         permitted per client booking.
   – Website Design: 3-5 week turnaround, subject to when all information/content is submitted. Turnaround time depends on the type of website design       and features. RUSH ORDERS available.
   – Copywriting: You are responsible for all copywriting, while Changing Faces Consulting will handle the design. Content writing services are available

   – Two revisions are included for the initial concept request. Additional revisions may incur extra fees.
   – Revision turnaround times may vary based on the nature of the changes.


   – Content will be prepared within 15-20 business days of submission.
   – Monthly invoicing starts from the first payment received. Non-refundable due to schedule reservation.
   – Payment must be received a week before the last scheduled post to maintain management flow.


   – One revision is allotted for the initial concept request. Additional revisions may incur fees.


   – Domain & Web hosting not included in website service. Must be purchased separately.
   – Website designing begins only after full payment.
   – Client responsible for all word copy and content.


   – Client has 7-15 days to submit final corrections after website review.
   – Project may be placed on hold for unresponsive clients, resulting in voided contract and invoice.


   – After site release, any further revisions will incur a fee of $75 per hour.

1. Non-Refundable Deposit: The deposit for the package is non-refundable.

2. Commencement of Services: Photoshoot and Website design will commence only after the full package amount is paid.

3. Contract Voidance: If the client becomes inactive after 90 days of the invoice payment date, the contract agreement is voided.

4. Non-Responsiveness: If the client is non-responsive after 90 days of communication attempts by CFCC via phone/email, the business service contract         may be terminated, and services forfeited with no refunds. Reinstatement fees may apply.

5. Forfeiture of Services: If required information is not submitted within 3 months of full payment, the client will forfeit all services and payments.

6. Rescheduling and Extension: One rescheduled date is allowed for a photoshoot. Extended time may be available for additional fees if the CFCC team can accommodate.

7. Late Fee: A $50 late fee applies if the client arrives 15 minutes late for a scheduled photoshoot.

8. Payment Plans: Payment plans are accepted for most services, subject to approval by a CFCC representative. SEZZLE is an option.

9. Material Submission: All required information must be completed on a Changing Faces Service form or Google Drive provided by a CFCC representative. Information submission via text messaging, DMs, or inboxes is not accepted.

10. Client Partnership Failure: Failure to provide requested information or being unresponsive over a 90-day period may result in voiding the project, contract, and invoice with no refunds. Additional fees may apply to restart services.

11. Client Experience: Professional and amicable conduct is expected during all interactions. Any dissatisfaction should be communicated to a team representative for resolution.

12. Contract Voidance After 90 Days: After 90 days of inactivity, the contract is void with no refunds or exchanges.

**CFCC Disclaimer:** CFCC represents Changing Faces Consulting & Co.

Please review these terms carefully before proceeding with your package purchase. If you have any questions or require further clarification, feel free to reach out to a CFCC representative.

We appreciate your understanding and cooperation with these policies. If you have any questions or concerns, please feel free to reach out before proceeding with your payment.